Hellofood Frequently Asked Questions

Hellofood Frequently Asked Questions

faq

General

  • Do hellofood offer breakfast or lunch options ?

    We offer breakfast, lunch and dining menu that is an "anytime" menu that can be taken as breakfast, lunch or dinner option by you.

  • Which cities do you deliver in ?

    We are currently delivering in selected areas in Hyderabad, India but aim to expand our presence very soon..

  • What are your customer service hours ?

    Our customer service operates from 10am to 7pm daily except Sundays being a holiday.

  • Do you charge for shipping ?

    Shipping will be free for the orders more than or equal to 200 rs. If it is less than 200rs, delivery fee will be charged and it would be 30rs.

faq

Ordering

  • How do I change an existing order?

    You can cancel and change an order as long as it is not out for delivery. Simply call us and let us know

  • What is the minimum order size ?

    We are happy to deliver even a single meal and as such do not have a minimum order size.

  • What pricing options are available ?

    We have 4 pricing options. The A la Carte option is individually priced per meal for 2 and our plan options have a fixed price across our menu with many other features. You can see our plans here.

  • What is the maximum order size ?

    There is no limit on order size for different meals being ordered. However, since each recipes is crafted to serve two people, we have limited order sizes based on each recipe. We recommend that you contact us for order sizes in excess of 4 meals (for 8 servings) as we will then provide you special instructions.

faq

Delivery

  • Is my shipping address inside your delivery range ?

    We are constantly increasing our delivery areas. You can check our current delivery areas here. We also encourage you to indicate if you would like us to come to your area here.

  • What day of the week will my package be delivered ?

    We deliver on all days of the week including Sundays.

  • What if I need the delivery delivered at my office address ?

    We are happy to deliver at your office address. However, please instruct your security to allow our delivery team to enter your office premises. Also, please note that we do not recommend that you keep the box unopened for more than 4 hours after receiving your delivery..

faq

Food info

  • Where do you source your vegetables from ?

    Most of our vegetables are sourced directly from the farm through our partners. Some vegetables are sourced from vendors that today supply most fine dining and 5 star hotels in Hyderabad.

  • Where do you source your poultry and meat from ?

    Our poultry is sourced on a daily basis from established vendors. We prep the fresh meat in our kitchen.

  • Where do you source your fish and seafood from ?

    Most of our fish and seafood is sourced from the leading seafood supplier in Hyderabad. Our range of sea food includes Type B jumbo prawns.