- You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the services and only in the event of any of the following circumstances:
Our decision on refunds shall be at our sole discretion and shall be final and binding.
Refunds for cancelled orders or when one or more items are not available are done through an instant credit card to Hellofood Wallet.
- Package of your order is damaged at the time of delivery.
- You cancelling your order at the time of confirmation due to unavailability of the items your ordered at the time of booking.
- We, cancelling the order if the delivery location falling outside the delivery zone.
Hellofood wallet money can be used to pay for your next order.
In case of payment at the time of delivery, you will not be required to pay for:
- Orders where the packaging has been damaged by us
- Wrong order being delivered or
- Items missing from your order at the time of delivery.