• User is hereby allowed to use the Hellofood service subject to acceptance of the terms and conditions and the privacy policy on the Hellofood App and/or Website. Hellofood retains the right to change the Terms from time to time and such modified terms shall be immediately applicable.
  • All prices listed on the Website are correct at the time of publication. We also reserve the right to alter the prices in the future depending on the prices of goods.
  • If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
  • If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
  • Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.
  • Incase of the unlikely event of non delivery of the food items for reasons beyond the control of the customer, Hellofood will refund the full amount to the customer including the delivery charges, within 7 to 8 working days via the same source by which the payment was made.
  • Terms and Conditions apply for the Offers mentioned and you can go through the offers in detail in Offers Page.